Terms & Conditions

We request that you carefully read through these Terms and Conditions, as we will assume that by placing an order with us for the supply of Goods and/or Services, you have read, understood, and acknowledged your acceptance of these Terms and Conditions.

Thank you for visiting our website. This website is designed to provide a convenient, private and informative experience for you to purchase products that improve your foot health, to assist with preventing future foot health issues as well as provide a wealth of foot health-related information.

ProMed Podiatry Clinic Pty Ltd, herein referred to as ProMed, would like each visitor to our website to have a safe and pleasurable visit. We have established with following terms and conditions so that we both know what to expect from each other. By using this Site you agree to be bound by the following terms and conditions.

Information Disclaimer

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for information purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Podiatrist, Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

Product Descriptions

The specifications and descriptions of all products listed herein may change from time to time without notice. All photographs, illustrations, line drawings, dimensions, and sizes, where shown, are included for reference and guidance only. You should not rely on them to be accurate by scale, and the product supplied may vary from the specifications indicated.

Disclaimer & Limitation of Liability for Products Sold

Except as expressly stated herein, ProMed makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, ProMed expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to ProMed arising from any product sold on the Site shall be the price of the product ordered. In no event shall ProMed its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to products sold.


All prices shown on this website are in Australian dollars and are subject to change without notice, and include any applicable GST. Please appreciate that prices may change from time to time without notice. We endeavour to be accurate, and we will contact you if a price has changed significantly from our published price when you place your order. Please note that an order is an offer to purchase and does not constitute a contract until it is fulfilled.

Prices on many items change over time. We cannot credit or refund the difference for any price drop after your product has been sent.

Payment Methods

Payment for Goods and/or services can be made via PayPal. Please refer to PayPal for terms and conditions as well as their Privacy Policy in regards to your personal and financial details provided during a transaction.

We do not obtain any credit card or other account information.

ProMed does not accept money orders, cashier’s cheques, personal cheques or company cheques.

Your Account Obligations

In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  • Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. ProMed considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Returns and Refunds

Change of mind
We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:

  • Faulty
  • Significantly different to those shown or described
  • Not fit for purpose
  • Unsafe

Prior approval should be obtained before any goods are returned for Credit. Contact our customer service team on 07 5522 1230 between 8:30am – 5:30pm Monday to Friday, or email info@promedclinic.com.au. Upon obtaining approval, the goods must be returned Freight Paid within 14 days from the date of the original invoice. Further, please ensure all goods being returned for Credit are in the Manufacturer's original un-opened packaging, and are packed for return in an appropriate manner to ensure they are delivered back to us in an un-crushed, un-damaged, and resalable condition.

Faulty or incorrect product

If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team. See below for further details.

ProMed will cover the cost of freight of returned items where the mistake has been ours. The Site will accept returns within 14 days with proof of purchase if goods are faulty, damaged or incorrectly represented. Goods must be in acceptable condition and ProMed must be contacted prior to sending.

Products can be returned to ProMed Podiatry Clinic Pty Ltd, however customer service must be contacted before a credit can be provided. All credits are paid back to the card which made the payment.

For all credit and returns, please contact:
07 5522 1230


Please remember that in most cases, orders placed are dispatched on the same or next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back to us, at the expense of the customer where a full refund less postage will be provided. Further, please ensure all goods being returned for Credit are in the Manufacturer's original un-opened packaging, and are packed for return in an appropriate manner to ensure they are delivered back to us in an un-crushed, un-damaged, and resalable condition.

Please Note:

  • Only online purchases can be returned as outlined above.
  • Returns or exchange for Clinic purchases should be directed to the Clinic premises.
  • If your online purchase was made using a credit card, your approved refund will be processed to that credit card.

If you have any questions about our refund and return policy our customer service team is happy to help, and can be reached via 07 5522 1230 between 8:30am – 5:30pm Mondays to Fridays, or at info@promedclinic.com.au.

Shipping & Delivery Fees

All Local pick-up orders are free of Shipping & Delivery charges.

For all other orders (except footwear) an $8.50 shipping fee will apply.

For Footwear orders a $25.00 postage and handling fee will apply.

Your order will be delivered using Australia Post Express Post service.

Your order will be delivered to your address and require a signature upon receipt. Please be sure to add all Unit/Flat and Business names as appropriate for your order. If no one will be home during business hours, we suggest that you provide a work address for delivery, as Australia Post will not leave parcels unattended. A delivery card will be left listing which nearby Australia Post outlet the parcel can be collected in person if you are not home at the time of delivery. This is to avoid packages being stolen or misplaced during transport and therefore guaranteeing your product arrives directly to you.

We work hard to ensure that your order is delivered as soon as possible. Delivery times are reliant upon normal Australia Post working hours and vary depending on where you live. It is important to note that orders can only be dispatched Monday to Friday.

As a guide, average DELIVERY times are listed below for each state:
Victoria – 3 working days
New South Wales, ACT, Tasmania, South Australia & Queensland – 5 working days
Western Australia & Northern Territory – 7 Working Days

Please allow 2 WORKING days for order PROCESSING before dispatch of your order.

For non Local pick-up orders, you will receive an email with an Australia Post Tracking number once your order is dispatched. You can track the journey of your order via the Track and Trace website http://auspost.com.au/track/ by entering your tracking number.

International destination restrictions:
This Site only delivers to Australian postal addresses. Orders purchased on this Site cannot be shipped to an international address.

Disclaimer for Use of Site

You expressly agree that use of the Site is at your sole risk. In no event will ProMed, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition, ProMed does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Further, ProMed explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorised access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of ProMed , its directors, officers, employees and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold ProMed, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

Copyright and Trademark Notice

This Site is owned and operated by ProMed Podiatry Clinic Pty Ltd. Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright ©ProMed Podiatry Clinic Pty Ltd, ALL RIGHTS RESERVED. All audio and video clips are the sole property of ProMed Podiatry Clinic Pty Ltd or their respective content providers. All software used on the Site is the sole property of ProMed Podiatry Clinic Pty Ltd or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this Site only for the purpose of shopping on this site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ProMed Podiatry Clinic’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.