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Do I need a referral to see a Podiatrist?

No. Anyone can see a Podiatrist. If you have private health insurance which covers ‘Podiatry’ services a rebate will apply. However, if you are having your costs covered by Workcover, the Department of Veteran affairs or through the Enhanced Primary Care Program you will need to be referred to our Clinic by your Doctor.

What is an Enhance Primary Care Program?

The Australian government has included podiatry under its Enhanced Primary Care Plan (EPC) for chronic conditions. Ask your Doctor if you qualify and fit the criteria. You could be eligible for up to 5 visits per year.

A chronic medical condition is one that has been (or is likely to be) present for six months or longer. It includes, but is not limited to, conditions such as diabetes, asthma, cancer, cardiovascular disease, musculoskeletal conditions and stroke.

What are your opening hours?

We offer convenient hours 5 days a week.

Day Time
Monday 8:00am – 5:30pm
Tuesday 8:00am – 5:30pm
Wednesday 8:00am – 5:30pm
Thursday 8:00am – 5:00pm
Frnameay 8:00am – 5:30pm
Saturday Closed
Sunday Closed

What can I expect at my initial consultation?

Our initial consultation will take 30 minutes to complete and will include:

  • A thorough assessment of your problem, medical history, injuries and scans.
  • Comprehensive treatment of your presenting complaint.
  • Creation of a treatment management plan
  • Advice on footwear, exercises and strengthening regimes if necessary.
  • Advice on specific products that will assist your foot condition
  • Referral to appropriate health care professionals as required.

Is there car parking available?

Yes, there is convenient off street parking available at our clinic. Our clinic is located on the ground floor making it easily accessible for all our patients. We also have a disabled car park.

Will my Private Health Fund cover the cost of my Podiatry consultations and orthotics?

You should consult your Health fund regarding your cover for Podiatry services. Rebates will vary between funds. We can provide specific item codes to discuss with your health fund regarding gap payments. HICAPS is available for direct Health fund claims for your convenience.

First Visit to Our Clinic

Please arrive 10 minutes earlier for your initial appointment to allow time to complete some paperwork that is required prior to seeing your podiatrist for the first time. Alternatively, we can email the patient registration forms so you can complete them prior to your appointment.

What to Bring

To ensure that the podiatrist has all information to best treat you, please bring the following items (if relevant) with you to your appointment:

  • Referrals - It is not necessary to have a referral to see a Podiatrist as a Private Client
  • List of your current medications, dosage and times taken
  • Any other relevant medical history
  • Results of any investigations - X-rays, scans or pathology reports
  • Current orthotics if applicable
  • Up to three pairs of your most commonly worn shoes - work, sports shoes or shoes causing discomfort
  • Appropriate comfortable clothing

Payment of Consultation

  • Payment in full is expected at the time of consultation.
  • ProMed Podiatry accepts cash, Visa, Mastercard, EFTPOS and HICAPS.
  • Please note we do not accept cheques.

Cancellation Policy and Missed Appointments

We hope that you understand that our practitioners often have people on a waiting list, so we do ask you to contact us with sufficient notice, should you need to reschedule or cancel your appointment. Cancellation with less than 24 hours’ notice may incur a cancellation fee.

Sterilisation & Infection Control

At ProMed Podiatry we consistently comply with all standards of infection control and sterilisation required by the relevant legislative, regulatory and accreditation bodies. All reusable instruments used in the clinic are packaged and autoclaved in accordance with current Australian Standards for infection control and sterilisation.

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